Cancellation & Refund Policy

Last updated: September 13, 2026

1. Free Trial

Where offered, the free trial lets you evaluate the Tally ERP Solution and/or the Digital Signature / DSC Tool on your own data at no charge for the stated trial period. No payment is collected during the trial, and it does not automatically convert into a paid subscription unless you choose to purchase one.

2. Cancelling a Subscription

You may cancel your subscription at any time by contacting us at info@flowsigna.in, by phone/WhatsApp at +91 98245 03344, or via the Contact page. Cancellation stops the next renewal; it does not automatically entitle you to a refund for the current paid period (see Section 3).

3. Refund Eligibility

We want you to be confident the Service fits your workflow before you commit:

First-time purchase: if you are not satisfied with your first paid subscription, you may request a full refund within 7 calendar days of the original purchase date, provided the request is made in good faith and usage has been reasonable for evaluation purposes.
Renewals: once a subscription has renewed for a further period, that renewal charge is non-refundable, except where required by law or where the Service was materially unavailable due to a fault on our end.
Mid-cycle cancellations: we do not provide prorated refunds for the unused portion of a subscription period if you cancel partway through, unless otherwise required by law.
Defective delivery: if a paid license key fails to activate or a purchased feature does not work as described and our support team is unable to resolve the issue within a reasonable time, you are entitled to a full refund or replacement, at your choice.

4. How to Request a Refund

Email info@flowsigna.in with your registered name/email, the purchase date, and the reason for your request. We aim to acknowledge refund requests within 2 business days and resolve them within 7 business days.

5. Refund Method & Timeline

Approved refunds are issued to the original payment method used at purchase. Depending on your bank or payment provider, it may take 5–10 business days for the refunded amount to reflect in your account after approval.

6. Non-Refundable Items

Any custom configuration, on-site setup assistance, or bespoke development work performed at your request is non-refundable once delivered, unless expressly agreed otherwise in writing.

7. Changes to This Policy

We may update this policy from time to time; the "Last updated" date above reflects the most recent revision. The policy in effect at the time of your purchase governs that purchase.

8. Contact

For cancellation or refund questions, reach us at info@flowsigna.in or +91 98245 03344.

This is a standard template policy provided for general use and has not been reviewed by a lawyer. Please have it checked by a qualified legal professional for compliance with applicable law before relying on it for a live commercial launch.